{"product_id":"upstream-the-quest-to-solve-problems-before-they-happen-hardcover","title":"Upstream: The Quest to Solve Problems Before They Happen - Hardcover","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eDan Heath\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003cb\u003e\u003cb\u003e\u003ci\u003eWall Street Journal \u003c\/i\u003eBestseller\u003c\/b\u003e \u003c\/b\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e \u003cb\u003e\u003ci\u003eNew York Times\u003c\/i\u003e bestselling author Dan Heath explores how to prevent problems before they happen, drawing on insights from hundreds of interviews with unconventional problem solvers \u003c\/b\u003e\u003cstrong\u003eand showing how leaders, teams, and organizations can shift from reaction to prevention. \u003cp\u003e\u003c\/p\u003eSo often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems. Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints. But many crimes, chronic illnesses, and customer complaints are preventable. So why do our efforts skew so heavily toward reaction rather than prevention? \u003cp\u003e\u003c\/p\u003e \u003ci\u003eUpstream\u003c\/i\u003e probes the psychological forces that push us downstream--including \"problem blindness,\" which can leave us oblivious to serious problems in our midst. And Heath introduces us to the thinkers who have overcome these obstacles and scored massive victories by switching to an upstream mindset. One online travel website prevented twenty million customer service calls every year by making some simple tweaks to its booking system. A major urban school district cut its dropout rate in half after it figured out that it could predict which students would drop out--as early as the ninth grade. A European nation almost eliminated teenage alcohol and drug abuse by deliberately changing the nation's culture. And one EMS system accelerated the emergency-response time of its ambulances by using data to predict where 911 calls would emerge--and forward-deploying its ambulances to stand by in those areas. \u003cp\u003e\u003c\/p\u003e \u003ci\u003eUpstream\u003c\/i\u003e delivers practical solutions for problem prevention, systems change, and better decision-making rather than reacting to them. How many problems in our lives and in society are we tolerating simply because we've forgotten that we can fix them?\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\n\u003cp\u003eDan Heath is the #1 \u003ci\u003eNew York Times \u003c\/i\u003ebestselling coauthor\/author of six books, including \u003ci\u003eMade to Stick\u003c\/i\u003e, \u003ci\u003eSwitch\u003c\/i\u003e, and\u003ci\u003e The Power of Moments. \u003c\/i\u003eHis books have sold over four million copies worldwide and been translated into thirty-five languages. Dan also hosts the award-winning podcast \u003ci\u003eWhat It's Like to Be...\u003c\/i\u003e, which explores what it's like to walk in the shoes of people from different professions (a mystery novelist, a cattle rancher, a forensic accountant, and more). A graduate of the University of Texas at Austin and Harvard Business School, he lives in Durham, North Carolina.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 320\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 1.2 x 8.5 x 5.4 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eIllustrated:\u003c\/strong\u003e Yes\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e March 03, 2020\u003c\/div\u003e\n            \u003c\/strong\u003e","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":52504319099154,"sku":"9781982134723","price":32.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0941\/2211\/5346\/files\/wb4neisK_w9781982134723.webp?v=1783558527","url":"https:\/\/ckbookstore.net\/products\/upstream-the-quest-to-solve-problems-before-they-happen-hardcover","provider":"CK BOOKSTORE","version":"1.0","type":"link"}