{"product_id":"the-six-principles-of-service-excellence-a-proven-strategy-for-driving-world-class-employee-performance-and-elevating-the-customer-experience-from-av-hardcover","title":"The Six Principles of Service Excellence: A Proven Strategy for Driving World-Class Employee Performance and Elevating the Customer Experience from Av - Hardcover","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eTheo Gilbert-Jamison\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eIn reading this book, you will find that \u003ci\u003eThe Six Principles of Service Excellence\u003c\/i\u003e IS: \u003c\/p\u003e - A simple, yet comprehensive, step-by-step process that, if followed implicitly, will lead any organization (small or large) to achieving and sustaining a work environment that will foster superior employee performance and service excellence. - More than a theory or concept. It is a process that is effectively used in many healthcare, financial, legal, hospitality and food service organizations today by skilled and knowledgeable performance consultants and leaders.  You will further come to realize that \u003ci\u003eThe Six Principles of Service Excellence\u003c\/i\u003e IS NOT:  - A quick-fix. It is not about herding a group of employees through a 2-4 hour customer service workshop and calling it a day. - For everyone, nor every organization. Without 100% commitment and involvement from senior leadership, it will not thrive. - A superficial, Pep Rally. It is about making sound decisions and implementing interventions that will create lasting results.\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 156\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.5 x 9 x 6 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e August 09, 2005\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":52242770854162,"sku":"9781420856316","price":35.93,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0941\/2211\/5346\/files\/T3hvRUlRcU9MRHdEWU51NmxCMW9kQT09.webp?v=1777922096","url":"https:\/\/ckbookstore.net\/products\/the-six-principles-of-service-excellence-a-proven-strategy-for-driving-world-class-employee-performance-and-elevating-the-customer-experience-from-av-hardcover","provider":"CK BOOKSTORE","version":"1.0","type":"link"}