{"product_id":"the-only-thing-that-matters-bringing-the-power-of-the-custome-into-the-center-of-your-business-paperback","title":"The Only Thing That Matters: Bringing the Power of the Custome Into the Center of Your Business - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eKarl Albrecht\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eIn this practical, down-to-earth guide for managers at all levels, Karl Albrecht re-defines the quality and service issues by fusing them into one all-powerful concept: Customer Value. He shows you how to implement the key practices of the outstanding customer-focused companies. This is a valuable book for all managers and one that resonates with the current business environment. His pioneering concept of customer value modeling shows you how to build a strategic focus based on customer value, and how to deploy the concept all through the organization. Using his Total Quality Service (TQS) model as a framework, he guides you through the transformation process, showing you how to avoid the 'fizzle factors' and actually deliver a superior customer value package. Jan Carlzon, CEO of Scandinavian Airlines, says, \"Makes a convincing case for basing efforts to improve quality on added value to the customer. Thought-provoking.\" Provide a copy of \u003ci\u003eThe Only Thing That Matters\u003c\/i\u003e to each of your executives, managers, and team leaders.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 256\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.54 x 9.02 x 5.98 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e December 31, 2008\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":52341732999442,"sku":"9780913351239","price":21.53,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0941\/2211\/5346\/files\/TnBYc3lHMXpXTkNPNTJXNnUzY1djdz09.webp?v=1780581189","url":"https:\/\/ckbookstore.net\/products\/the-only-thing-that-matters-bringing-the-power-of-the-custome-into-the-center-of-your-business-paperback","provider":"CK BOOKSTORE","version":"1.0","type":"link"}