{"product_id":"the-growth-department-how-account-management-and-customer-success-become-the-revenue-engine-hardcover","title":"The Growth Department: How Account Management and Customer Success Become the Revenue Engine - Hardcover","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eAlex Raymond\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eWhat if the part of your business you've been underfunding is actually where most of your profit comes from?\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eIn most B2B companies, 70-80% of revenue comes from existing customers. Nearly all profit is earned after the first deal. Yet post-sale teams receive a fraction of the investment, attention, and strategic focus that goes into acquiring new logos. Sales gets systems. Marketing gets budgets. Post-sale gets told to \"keep customers happy.\"\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThat model made sense when growth meant adding new customers. It doesn't anymore.\u003c\/p\u003e\u003cstrong\u003eWHO THIS BOOK IS FOR\u003c\/strong\u003e\u003cp\u003eThis book is written for people who already know how much Post-Sale matters. And suspect it could matter a lot more.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThat includes Account Managers and Customer Success leaders who own revenue responsibility. Founders and executives responsible for retention, expansion, and long-term growth. CROs rethinking where growth actually comes from.\u003c\/p\u003e\u003cstrong\u003eTHE CORE IDEA\u003c\/strong\u003e\u003cp\u003eMost Account Managers operate without a map. No system.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eLeadership can't explain what you do all day. You're measured on retention but not equipped for expansion. When something breaks, everyone notices. When you save an account, no one does. You've been figuring it out alone. That's not sustainable.\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eThis book gives you a system: Keep, Grow, No Surprises. It gives you a method: the four disciplines behind every Account Manager who consistently expands revenue.\u003c\/p\u003e\u003cstrong\u003eWHAT YOU'LL FIND INSIDE\u003c\/strong\u003e\u003cp\u003eThe book is organized in four parts: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003ePart I makes the economic case. Why the math has changed. Why existing-customer revenue is where the real profit is. What the Account Management Tax is costing your company.\u003c\/li\u003e\n\u003cli\u003ePart II introduces Keep, Grow, No Surprises. What the job actually is, and what it isn't.\u003c\/li\u003e\n\u003cli\u003ePart III is The Growth Department Mindset: Solve Bigger Problems, Relentless Curiosity, Act Like an Owner, Protect Your Energy.\u003c\/li\u003e\n\u003cli\u003ePart IV is about building the department. How to lead, how to install the system, and how to make it stick.\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003eIf you've been building the system yourself because no one handed you one, this book was written for you.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 196\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.69 x 8.5 x 5.5 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e January 27, 2026\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":52377564053778,"sku":"9798994168516","price":32.38,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0941\/2211\/5346\/files\/8zGdn8ie-Z9798994168516.webp?v=1781413639","url":"https:\/\/ckbookstore.net\/products\/the-growth-department-how-account-management-and-customer-success-become-the-revenue-engine-hardcover","provider":"CK BOOKSTORE","version":"1.0","type":"link"}