{"product_id":"the-customer-communication-formula-how-to-communicate-with-your-customers-and-boost-your-customer-service-brand-paperback","title":"The Customer Communication Formula: How to communicate with your customers and boost your customer service brand - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eCharlotte Purvis\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cb\u003eElevate Your Communication and Customer Service Skills\u003c\/b\u003e \u003c\/p\u003e\u003cp\u003e\u003c\/p\u003eCommunication and Customer Service are the Top 2 In-Demand Skills employers prioritize in today's job market, according to LinkedIn. \u003ci\u003eThe Customer Communication Formula \u003c\/i\u003ewill help you get to the next level in both of these skillsets. \u003cp\u003e\u003c\/p\u003eAs a \u003cb\u003eCustomer Service Professional\u003c\/b\u003e, you already know the importance of your communication skills. This book is a highly-rated manual ( and even a course guide) for developing your skillsets \u003ci\u003eand\u003c\/i\u003e your own communication brand.\u003cbr\u003eHere's what you will learn: \u003cbr\u003e- The 3-F Formula for customer communication, tested for 25+ years\u003cbr\u003e- Preferred words and phrases for effective customer communication\u003cbr\u003e- Words and phrases to avoid\u003cbr\u003e- Why the recommendations in this book are so important for your skillset\u003cbr\u003e- Plus, success stories and lessons from Customer Service Professionals just like you \u003cp\u003e\u003c\/p\u003e\u003cb\u003eCustomer Service Leaders \u003c\/b\u003ewill discover how to: \u003cbr\u003e- Analyze your company's customer service program.\u003cbr\u003e- Customize your customer service approach.\u003cbr\u003e- Provide great customer service even during a crisis or critical event.\u003cbr\u003e- Manage challenging customer situations with ease.\u003cbr\u003e- Assure the quality of your Quality Assurance - with advice from Jeffrey Newman, Porsche Cars North America, Inc.\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 172\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.37 x 9 x 6 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e December 11, 2020\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":52520531460370,"sku":"9781946425683","price":26.98,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0941\/2211\/5346\/files\/RiJiYFw1g69781946425683.webp?v=1784191861","url":"https:\/\/ckbookstore.net\/products\/the-customer-communication-formula-how-to-communicate-with-your-customers-and-boost-your-customer-service-brand-paperback","provider":"CK BOOKSTORE","version":"1.0","type":"link"}