{"product_id":"the-a-z-of-service-excellence-the-essential-guide-to-becoming-a-customer-service-professional-paperback","title":"The A-Z of Service Excellence: The Essential Guide to Becoming a Customer Service Professional - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eCate Schreck\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cem\u003e \u003c\/em\u003e\u003c\/p\u003e \u003cp\u003eEvery business has customers, and employers are seeking to hire, retain and reward employees who have the skills, the knowledge and the motivation to provide a consistently superior level of service to every customer, every day. No longer is a bright smile and a friendly hello enough to satisfy customers and keep them coming back. Employers and customers want Customer Service Professionals.\u003c\/p\u003e \u003cp\u003e'The A - Z of Service Excellence' contains everything you need to not only survive but thrive in any role that requires you to interact with customers, including how to: \u003c\/p\u003e \u003cp\u003e- Communicate respectfully with people from all walks of life\u003c\/p\u003e \u003cp\u003e- Identify and address your own levels of stress\u003c\/p\u003e \u003cp\u003e- Achieve the customer service job of your dreams\u003c\/p\u003e \u003cp\u003e- Refresh a tired customer service approach\u003c\/p\u003e \u003cp\u003e- Apply these skills in any industry\u003c\/p\u003e \u003cp\u003eWhether you are seeking your first customer service role or you've been providing customer service for years (or even decades), this book is for you.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 242\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.51 x 8.27 x 5.83 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e September 26, 2016\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":52347464155410,"sku":"9780995357204","price":26.44,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0941\/2211\/5346\/files\/Rt9HtOONeS9780995357204.webp?v=1780761943","url":"https:\/\/ckbookstore.net\/products\/the-a-z-of-service-excellence-the-essential-guide-to-becoming-a-customer-service-professional-paperback","provider":"CK BOOKSTORE","version":"1.0","type":"link"}