{"product_id":"it-service-management-support-for-your-itsm-foundation-exam-third-edition-paperback","title":"It Service Management: Support for Your Itsm Foundation Exam - Third Edition - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eJohn Sansbury\u003c\/b\u003e (Author), \u003cb\u003eErnest Brewster\u003c\/b\u003e (Author), \u003cb\u003eAidan Lawes\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003eWhether you're preparing for your service management foundation exam, or simply want to understand service management better, this new edition of our popular book covers the latest thinking and provides a comprehensive, practical introduction to IT service management. Building on their collective service management experience, the authors walk you through essential concepts including processes, functions and roles and illustrate these with real-life examples.\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003eDr Ernest Brewster is a champion of ITIL Service Management. Richard Griffiths is an ITIL trainer. Aidan Lawes is an authority on service management and co-authored ISO\/IEC 20000. John Sansbury is a principal consultant and head of practice for service management.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 226\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.48 x 9.61 x 6.69 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e March 21, 2016\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":52489434398994,"sku":"9781780173184","price":74.5,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0941\/2211\/5346\/files\/sj76_K_Pf19781780173184.webp?v=1783339114","url":"https:\/\/ckbookstore.net\/products\/it-service-management-support-for-your-itsm-foundation-exam-third-edition-paperback","provider":"CK BOOKSTORE","version":"1.0","type":"link"}