{"product_id":"great-customer-service-on-the-telephone-paperback","title":"Great Customer Service on the Telephone - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eKristin Anderson\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eA thorough, quick-reading guide that shows anyone who uses the phone how to treat it as a service tool that directly impacts on company profits.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eFirst impressions are often lasting impressions. How customers are treated on the phone can quickly turn them into either an ex-customer or a customer for life.\u003c\/p\u003e\u003cp\u003eIn this book, you will be able to double your effectiveness when you learn how to: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003ehandle irate customers\u003c\/li\u003e\n\u003cli\u003eend those \"endless\" calls\u003c\/li\u003e\n\u003cli\u003etake meaningful messages\u003c\/li\u003e\n\u003cli\u003ehandle conference calls and transfer calls\u003c\/li\u003e\n\u003cli\u003escreen calls and ask focused questions\u003c\/li\u003e\n\u003cli\u003euse the phone during emergencies\u003c\/li\u003e\n\u003cli\u003eimprove your voice effectiveness\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eWith worksheets, checklists, and fill-in forms, \u003cem\u003eGreat Customer Service on the Telephone\u003c\/em\u003e will inspire fabulous phone service.\u003c\/p\u003e\u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e KRISTIN ANDERSON is co-author of Delivering Knock Your Socks Off Service, a frequent writer for business magazines and a consultant with Performance Research Associates.\u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 96\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.3 x 9.7 x 6.8 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e November 26, 1992\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":52320146391314,"sku":"9780814477953","price":12.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0941\/2211\/5346\/files\/bk9ORnV1VWlRR1c5NUNVd2lGVDBjdz09.webp?v=1780264664","url":"https:\/\/ckbookstore.net\/products\/great-customer-service-on-the-telephone-paperback","provider":"CK BOOKSTORE","version":"1.0","type":"link"}