{"product_id":"delight-your-customers-7-simple-ways-to-raise-your-customer-service-from-ordinary-to-extraordinary-paperback","title":"Delight Your Customers: 7 Simple Ways to Raise Your Customer Service from Ordinary to Extraordinary - Paperback","description":"\u003cdiv\u003e\u003cp style=\"text-align: right;\"\u003e\u003ca href=\"https:\/\/reportcopyrightinfringement.com\/\" target=\"_blank\" rel=\"nofollow\"\u003e\u003cb\u003eReport copyright infringement\u003c\/b\u003e\u003c\/a\u003e\u003c\/p\u003e\u003c\/div\u003e\u003cp\u003eby \u003cb\u003eSteve Curtin\u003c\/b\u003e (Author)\u003c\/p\u003e\u003cp\u003e\u003c\/p\u003e\u003cp\u003e\u003cstrong\u003eDiscover the hidden ways to raise your organizations' customer service experiences from ordinary to extraordinary.\u003c\/strong\u003e\u003c\/p\u003e\u003cp\u003eIf you want to know how strong your company's customer service is, ask your employees to describe what their work entails. Then pay attention to whether they simply list their duties and tasks or if they speak to the true essence of their job--to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others.\u003c\/p\u003e\u003cp\u003eThe latter should be every employee's highest priority, because when it's not, your customers are merely the recipients of a transaction, not an experience, and transactions do not make for a lasting impression or inspire loyalty. In \u003cem\u003eDelight Your Customers\u003c\/em\u003e, customer service expert Steve Curtin makes a compelling case that customer service managers need to shift from monitoring service activities to modeling, recognizing, and reinforcing the behaviors that create happy and returning customers. Things such as: \u003c\/p\u003e\u003cul\u003e\n\u003cli\u003eExpressing genuine interest\u003c\/li\u003e\n\u003cli\u003eOffering sincere compliments\u003c\/li\u003e\n\u003cli\u003eSharing unique knowledge\u003c\/li\u003e\n\u003cli\u003eConveying authentic enthusiasm\u003c\/li\u003e\n\u003cli\u003eProviding pleasant surprises\u003c\/li\u003e\n\u003cli\u003eDelivering service heroics when needed\u003c\/li\u003e\n\u003c\/ul\u003e\u003cp\u003eSimply based on their own personal experiences, everyone knows that great customer service is rare. So why wouldn't you want to provide a unique, caring, and beneficial experience for all your customers to rave about with others? With the real-world stories, examples, and strategies shared in \u003cem\u003eDelight Your Customers\u003c\/em\u003e, you can take the customer service experience you offer from ordinary to extraordinary.\u003c\/p\u003e\u003ch3\u003eBack Jacket\u003c\/h3\u003e\u003cp\u003eAdvance Praise for \u003ci\u003eDelight Your Customers \u003c\/i\u003e \u003c\/p\u003e  \"\u003ci\u003eDelight Your Customers\u003c\/i\u003e goes right to the soul of what business is all about--a special connection with customers. Curtin reveals compelling principles and crafts poignant stories that can turn the light back on in the spirit of all who serve. A must-read book for anyone seeking a wake-up call to greatness and a powerful path to extraordinary.\"   -- \u003cb\u003eChip R. Bell\u003c\/b\u003e, co-author, \u003ci\u003eManaging Knock Your Socks Off Service\u003c\/i\u003e   \"In Delight Your Customers, Steve Curtin reveals seven simple, concrete, and observable ways that people can apply immediately to provide exceptional customer service. Good stuff!\"   -- \u003cb\u003eJohn G. Miller\u003c\/b\u003e, author of \u003ci\u003eOutstanding! 47 Ways to Make Your Organization Exceptional \u003c\/i\u003e   \"Steve has done an extraordinary job capturing the essence of providing exceptional customer service. He examines the role of leadership, shared values, and purpose that guide staff behavior, offering vivid examples and case studies that are energizing and applicable to any business that competes on service globally.\"   -- \u003cb\u003eMark Conklin\u003c\/b\u003e, General Manager, JW Marriott Hotel Hong Kong   When asked what their work entails, most employees list the duties or tasks associated with their job roles. Very few refer to the true essence of their job, their highest priority at work: to create delighted customers who will be less price sensitive, have higher repurchase rates, and enthusiastically recommend the company or brand to others. Without this customer focus, all that exists is a transaction--and transactional service does not make a lasting positive impression or inspire loyalty.   \u003ci\u003eDelight Your Customers \u003c\/i\u003ereveals three truths common to all exceptional customer service experiences and presents seven behaviors that, when demonstrated by employees, distinguish extraordinary customer service from the ordinary transactional customer service to which consumers have become accustomed.   Illustrated with real-world stories and more than 200 examples from a variety of industries, this book is a resource that will help readers everywhere take their customer service from ordinary to extraordinary!   \u003cb\u003eSteve Curtin\u003c\/b\u003e spent 20 years with Marriott International. He now runs his own customer service consulting firm, Steve Curtin, Customer Enthusiast! He lives in Denver, Colorado. You can reach Steve at www.stevecurtin.com. \u003ch3\u003eAuthor Biography\u003c\/h3\u003e\u003cp\u003eSTEVE CURTIN spent 20 years with Marriott International. He now runs his own customer service consulting firm, Steve Curtin, Customer Enthusiast! \u003c\/p\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eNumber of Pages:\u003c\/strong\u003e 208\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003eDimensions:\u003c\/strong\u003e 0.7 x 8.9 x 6 IN\u003c\/div\u003e\n            \u003cdiv\u003e\n\u003cstrong\u003ePublication Date:\u003c\/strong\u003e June 11, 2013\u003c\/div\u003e\n            ","brand":"BooksCloud","offers":[{"title":"Default Title","offer_id":52320177979666,"sku":"9780814432808","price":18.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0941\/2211\/5346\/files\/TE1DOXhydHNJMGR6YWtQSnFmdnVJUT09.webp?v=1780275202","url":"https:\/\/ckbookstore.net\/products\/delight-your-customers-7-simple-ways-to-raise-your-customer-service-from-ordinary-to-extraordinary-paperback","provider":"CK BOOKSTORE","version":"1.0","type":"link"}